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Day by Day

Thursday, April 7th, 2022

April 5, 2022

Day by Day

Last week my high school theater director passed away and last evening, members of all the theaters past gathered in our high school theater in preparation for his mass. What I expected was to learn the songs, say some hellos and head home for the evening. What I did not expect was to become overwhelmed with memories of my high school theater days and lessons learned, 20+ years later. 

 

Ed Allen directed all 8 shows while I was in high school, one in the fall and one in the spring. I had the amazing opportunity to be a part of all of them. His passion for creating powerful moments on stage for the cast and the audience was second to none. In last evening’s flood of memories, what stood out most was the constant leader that Ed was to all. When I walked into O’Hara as a freshman and tried our for the fall show, Evita, I remember feeling so small and intimidated by both the stage and those watching from the audience. When the cast list was posted, and I saw that I had made it – I accidentally found a home in my high school that would teach me incredible life lessons.  

  • I remember both the solemnness and playfulness that was brought to the stage through Ed’s vision for Evita. I remember the pure giddiness when we learned we’d perform Grease and the creative liberties taken in both Godspell and Pippin to modernize them slightly. I remember the anxiety in rehearsal of working toward perfection and to a vision that he saw, but as I was caught up in the work, I did not see. I was so focused on my individual role, as a freshman in the massive choir that the entirety of what we were creating was lost on me in those moments. It wasn’t until show time that saw the whole come together, that the vision became clear. I had roughly 40 opportunities to perform on that stage. 40 nights where I sat in the gym after hair and makeup in a cast circle offering prayer and motivation. 40 nights of notes before Ed’s infamous “company dismissed”.  After Evita, I went on to play minor supporting roles in 7 more casts, joining the choir with a sea of other students. What was always inspiring to me was, regardless of the role or the significance, you mattered, and, Ed saw you. This was quite amazing as Ed was also legally blind.

So what did being in the theater teach me, or more importantly what did Ed teach me, about leadership? 

 

I’ve compiled my thoughts into this Top 6 list below:

 

1. No matter how small of a part you think you play, without you the cast wouldn’t be the same. The same is true on our teams. Each person has a role and no matter the size and scope of the role, our company, our team would not be the same without that person. 

 

2. Every detail matters. As a standalone those details would be lost, but as a whole they are a piece to a much larger vision. When looking at your company, think about each element of the culture. Separate the PTO policy or the focus on learning seem insignificant, the whole package is inclusive of the who

 

3. People will follow energy. Ed brought the energy into the theater every time he entered into it – and people came to the theater program because of him. Bring energy to your company and your team, and people will come to you. 

 

4, Try looking at things from a different perspective. Ed was legally blind, but he was one of the most musically gifted persons I’ve met. He could play anything because he listened and learned. As a leader if you slow down, listen more and consider how someone else might see or hear the situation – you’ll be surprised at what you might find out and learn yourself. 

 

5. The impact you make is greater than the moment. Ed thought he was building a theater program and that his impact was on the cast in the walls of the theater. What he didn’t know was that the connections and relationships he fostered would withstand the test of time. Over 80 of his former cast members joined for his funeral services and prepare 

 

6. Trust in your leader’s vision. Ed always saw more than we saw. Each of us, in our individual roles, saw and felt what we were experiencing. We were disconnected from the full vision. There were days when we all wanted to scream in frustration – the pushing, the precision, the practice – we felt we were “good enough” and “doing things right”. The reality was then, and is now in business, the vision of the leader is greater than any individual. Trust in that leader – trust in that vision. And if you aren’t willing to put your trust there, consider finding a leader whom you are willing to trust elsewhere. 

 

20+ years post my final curtain call, this time it was in Annie, I stand proud of the leader I followed, the vision he created – that we implemented, and the incredible cast of characters I met along the way. Tomorrow, 80 of us will gather to sing to Ed one final time, and when we’re through we’ll laugh and reminisce on the life lessons he taught to us all that have withstood the test of time. 

 

 

Day by Day

April 5, 2022 Last week my high school theater director passed away and last evening, members of all the theaters past gathered in our high

I’m Leaving on a Jet Plane

January 21, 2022 This week started off with three flights; two metropolitan cities; two different hotels and a handful of meetings before 6 am –

I Have a Dream

January 15, 2022 On Monday, we will remember the great Dr. Martin Luther King, perhaps known most for his famous “I have a dream” speech

Thank you for being a friend

January 7, 2022 I always felt a connection to Betty. Perhaps it is because The Golden Girls bring me fond memories of my late grandmother

I’m Leaving on a Jet Plane

Friday, January 21st, 2022

January 21, 2022

I’m Leaving on a Jet Plane

This week started off with three flights; two metropolitan cities; two different hotels and a handful of meetings before 6 am – no joke. Life on the road in 2022 has officially commenced and I continue to pinch myself for the life that I am blessed to live. Tuesday morning, after a long weekend, I watched the sunrise from 30,000 feet in the air as we flew from Pennsylvania to Arizona, where the adventures began. Everyone believes that traveling is glamorous – and while I do have the privilege of seeing beautiful places, there are obstacles and challenges that are a reality – and, who you choose to partner with matters. After landing in Arizona and checking into the Kimpton Palomar, I had 60 minutes to turn around from traveling Lindsay to ready to go meet people Lindsay. For the first trip of the year, I bought a new dress and I was feeling really good both about myself and the things that we were going to do on this trip. 

I put the dress on and went to zip it up and the zipper gets stuck. Mind you, I’m alone, in a hotel, so I twist the dress around to unstick the zipper and after what felt like a battle with an alligator, the zipper broke – with the dress on me. This was not how I planned to start my adventures for the week. At this point, I now had only15 minutes before I needed to be out the door and through the grace of all of the years I studied dance, I managed to get out of the dress and moved to plan B, my backup dress. 

 

On a whim, I sent a text to the hotel desk asking if they had someone on site who could replace a zipper same day for me, they responded as expected, that they didn’t think so. I thought to myself, no big deal, and was instantly glad that I packed an extra dress. As I’m walking out of the hotel room, the phone rings and it is one of the hotel managers. Our dialog goes something like this:

 

N: “Lindsay, this is Nate. The team told me about your zipper. I’d like to personally drive your dress to the seamstress. I’ve called two and while they can’t make any guarantees until they see the zipper, and I want to do this for you.”

L: “That would be amazing, I’m actually heading out, I’ll drop the dress off on my way.”

N: “Sounds great!”

 

When I walked off the elevator, I felt like I was in the middle of a scene in “Pretty Woman” – the General Manager, Front Desk Manager, Front Desk Team and Bell Captain all greeted me and told me that they would do absolutely anything for me. Flattered, and slightly overwhelmed, I gave Nate the dress, engaged in a dialog with Jeremy, and went on my merry way to my jam packed day full of meetings. 

 

About an hour later, I received a text from Nate letting me know that my zipper was fixed and my dress was hanging in my closet in my room waiting for me to get back that evening. I thanked them profusely and they continued to reiterate, they would do anything for me. I’ve probably told this story a dozen times this week, and the reality is, I didn’t care about the zipper – and I didn’t need the dress. What I cared about and what I want to assure that I carry forward is the way that the team made me feel. Sure, I’ve spent 300+ nights at this particular hotel, but that didn’t obligate them to solve my problems. It didn’t obligate them to become a personal errand runner and zipper fixer. And it certainly didn’t obligate them to continue to go above and beyond, every time. 

 

How often do we in our businesses take the extra step and go the extra mile for our clients? How often do we step out of our lanes to make sure that they are both taken care of and communicated to throughout the process? The Kimpton Palomar Phoenix staff could have stopped after I sent the text and told me that they didn’t offer that service and that would have been fine. But they escalated the question and found out of the box, out of their company solutions to a problem that was mine and mine alone. They set expectations, they communicated and they delivered – and they communicated again. It really got me thinking, what would happen if we led our teams to look at situations with a broader lens and to focus on what creative solutions exist for problems? What opportunities would those actions create for your organization? How can we teach that service extends far beyond your actual job description? What if we had a day where instead of saying “No, I’m sorry we can’t” we gave our teams the freedom and autonomy think about how they can solve a problem? You never know when your can do attitude will surprise and delight someone and make them a forever raving fan – both as a team member and as a client. 

 

So what happened to the dress? The next morning I put the dress on and felt like I was living Groundhog’s Day as the exact same thing happened – turns out the seamstress fixed the zipper and didn’t replace it. But you know what, I didn’t care at all. All that mattered to me were the extraordinary service levels and efforts put forth by both Nate and the Kimpton Palomar Phoenix team. 

Day by Day

April 5, 2022 Last week my high school theater director passed away and last evening, members of all the theaters past gathered in our high

I’m Leaving on a Jet Plane

January 21, 2022 This week started off with three flights; two metropolitan cities; two different hotels and a handful of meetings before 6 am –

I Have a Dream

January 15, 2022 On Monday, we will remember the great Dr. Martin Luther King, perhaps known most for his famous “I have a dream” speech

Thank you for being a friend

January 7, 2022 I always felt a connection to Betty. Perhaps it is because The Golden Girls bring me fond memories of my late grandmother

I Have a Dream

Saturday, January 15th, 2022

January 15, 2022

I Have a Dream

On Monday, we will remember the great Dr. Martin Luther King, perhaps known most for his famous “I have a dream” speech where he fought for freedom and equality amongst all, regardless of the color of their skin. Yesterday, I received a group text from my children’s school where they did their own “I have a dream” exercise, and their whiteboard was covered in items such as: Move to Alaska; Win the World Cup; Be a YouTuber; Go to Princeton to be the Next Michael Phelps and more. 

 

Their exercise reminded me of one of the greatest gifts that we as leaders, and entrepreneurs, have the privilege of living out – dreaming. Each and every day, we have the opportunity to look at our business and our company and to make a choice – to continue forward as we always have or as we are right now or to reimagine and dream of what it could look like in the future. If I was a betting woman, I’d bet that most of us spend our time focusing on what we are doing and not nearly enough time on dreaming about what could become. 

 

If we were to take a look back of some of the largest pivot points in our company, moments that changed who were were and moved us into a different direction – each of them came from a dream. In 2015, there was a dream to reimagine our company’s footprint – from that dream, we moved westward, we created opportunities for new team members to join our team; for new partners to benefit from our service; for new companies to become competitors and for new opportunities for personal growth. If that dream never happened our company would look noticeably different. I am confident we are not the only one. 


What if we all still did things the way they were done 50 years ago? The automobile wouldn’t look anything like it does today. TV would still be black and white. We wouldn’t have computers, smart phones or social media. Processes would take longer. Procedures would be more manual. And for us, we’d be doing settlements by hand on the East Coast of the USA. 


Dreams will become defining moments and will set into action plans to move our companies and our leadership forward. Unless we stop and focus on what might happen if we change nothing will ever be different and so many possibility will be unexplored. This week, in honor of Dr. Martin Luther King, I remind all of you to stop and to dream. Dream about how your business could change; dream about where your business could be; and dream about how your leadership might make an impact. I know you’re all busy, so my challenge is this. Find 2 hours, every week, to dream. Schedule it in your calendar and think about what you could accomplish as a leader if you looked at something differently; dream about how you could change your company; strategize on the impact that you will make on the world.

Day by Day

April 5, 2022 Last week my high school theater director passed away and last evening, members of all the theaters past gathered in our high

I’m Leaving on a Jet Plane

January 21, 2022 This week started off with three flights; two metropolitan cities; two different hotels and a handful of meetings before 6 am –

I Have a Dream

January 15, 2022 On Monday, we will remember the great Dr. Martin Luther King, perhaps known most for his famous “I have a dream” speech

Thank you for being a friend

January 7, 2022 I always felt a connection to Betty. Perhaps it is because The Golden Girls bring me fond memories of my late grandmother

Thank you for being a friend

Friday, January 7th, 2022

January 7, 2022

Thank you for being a friend

I always felt a connection to Betty. Perhaps it is because The Golden Girls bring me fond memories of my late grandmother (Baba). Maybe it’s because my college roommates and I fondly referred to ourselves as Dorothy, Sophia, Blanche and Rose (I was Blanche in case you were wondering). Or maybe it’s because of the adorable tap dance that my daughter did in preschool to the Golden Girls theme song. Regardless of what it was that drew me to Betty, I can say with certainty that the world lost an icon on December 31, 2021.

As I found myself in an unexpected quarantine to start 2022, I had time to reflect on Betty’s passing and for me to share The Golden Girls with my children, who belly laughed at nearly all of the jokes not caring that the content was well above their elementary heads. I also had time to peruse the articles upon articles which paid tribute to Betty. In doing so, I stumbled upon two quotes by Betty with sentiments that I hope can help each of us as we work to lead our teams.

 

 

“Everybody needs a passion. That’s what keeps life interesting. If you live without passion you can go through life without leaving any footprints.” From Betty’s Book “If you Ask Me (and of course you won’t).

 

As leaders, it is important that we take the time to assure that each of our team members are working in and on something that gives them passion. Sometimes there is passion in the work itself. Sometimes passion can be found in the cause and mission of the company. Other times passion can be found by being part of a company’s culture. If we want our teams to make a lasting mark, to change our companies, to perform at the highest levels they possibly can, it is important that you find and cultivate their passion. How often do we, as leaders, sit down with our teams to do check ins to assure that their passion is still aligned with the work that they are doing? When was the last time that we did a gut check to see if the culture within our organizations was creating passion for our teams? Have we provided the tools to our teams to help them to be passionate about their job? Have we had difficult conversations with team members who are no longer bringing their passion with them into the office?

“It is your outlook on life that counts. If you don’t take yourself too seriously, pretty soon you can find humor in our everyday lives and sometimes it can be a lifesaver”. From the Chicago Tribune, 2011

 

In 2021, as an organization we spent months focusing on our core values to refresh and revitalize them while assuring they aligned with our vision for our company. Embrace Positivity ended up at the very top of our list. Why? Because mindset determines everything. We all have a finite time on this earth. Whether we make it to just shy of 100 like Betty did, or our journey ends earlier, is really immaterial. Each of us has the ability to live life to the absolute fullest, to focus forward with a mindset of positivity and to find joy in laughter in every aspect – even the challenging ones – of our lives. Each of us has the ability to leave a legacy, and a mark and we are the ones who can control what that mark is. Three days a week we gather our Western Team Members on zoom for a 15 minute huddle. Today on one of the huddle call I shared Betty’s quote and a friend and colleague asked the group to think about the one sentence that would define how they want to be remembered. For me, I want to be remembered as kind and generous; positive and grateful; passionate and inspiring and for making a difference and an impact, even a small one, every single day.

I know Betty lived a full life with no regrets. How do I know? Because she made it very clear, very often publicly. I’ll leave you with this, how do you want to be remembered? Once you know, make certain that your actions today align with your legacy.

Day by Day

April 5, 2022 Last week my high school theater director passed away and last evening, members of all the theaters past gathered in our high

I’m Leaving on a Jet Plane

January 21, 2022 This week started off with three flights; two metropolitan cities; two different hotels and a handful of meetings before 6 am –

I Have a Dream

January 15, 2022 On Monday, we will remember the great Dr. Martin Luther King, perhaps known most for his famous “I have a dream” speech

Thank you for being a friend

January 7, 2022 I always felt a connection to Betty. Perhaps it is because The Golden Girls bring me fond memories of my late grandmother